Logo
Home
Idea Center
Our Products
about us

Warranty information

Every tile is engineered to provide years of use and enjoyment. For your additional peace of mind, we offer a Limited Residential Warranty covering defects in workmanship and materials.

Limited Residential Warranty

We warrant to the original residential purchaser that its products shall be free from material defects in workmanship and materials for the following period from the date of original purchase, under normal use and service conditions,

In respect of products branded as "SwiftDeck" - a period of ten (10) years from the date of original purchase
In respect of products branded as "ResiDeck" - a period of five (5) years from the date of original purchase
In respect of products branded as "EzyTile" - a period of five (5) years from the date of original purchase

 For the purposes of this warranty, a "residential purchaser" shall refer to an individual residential homeowner.

If a defect appears within the warranty period, you must notify us in writing by sending a description of the claimed defect together with proof of purchase to the following address:

HD logo
1807 14th St. Level 2 NW
Washington DC 20009

After confirmation by an authorized representative of the defect, our sole responsibility shall be, at our option, to either replace the defective item or refund that portion of the purchase price paid by you for the defective item (not including the cost of its initial installation). This warranty shall not cover and we shall not be responsible for costs and expenses incurred with respect to the removal of defective products or the installation of replacement materials, including but not limited to, labor and freight.

We do not warrant against, nor are responsible for, and no implied warranty shall be deemed to cover, any product failure, product malfunction, or damages attributable to:

(1) improper installation of our products and/or failure to abide by our installation guidelines, including but not limited to failure to install the tiles on a solid, flat surface or a surface that is not properly drained;
(2) any cracking, breakage, or other damage occurring during or after installation;
(3) use of our products in an application not recommended by ourguidelines and local building codes;
(4) movement, distortion, collapse or cracking of the surface or the supporting structure on which the products are installed;
(5) any act of God (such as flooding, hurricane, earthquake, lightning, etc.), environmental condition (such as air pollution, mold, mildew, etc.), or staining from foreign substances (such as dirt, grease, oil, etc.);
(6) natural imperfections or variations in the wood;
(7) natural weathering of the wood including but not limited to fading of the wood color;
(8) improper handling, storage, abuse or neglect of the products; or (9) ordinary wear and tear

You are solely responsible for determining the effectiveness, fitness, suitability and safety of the products in connection with its use in any particular application.

No person or entity is authorized by us to make any statement or representation as to the quality or performance of our products other than as contained in this warranty and we shall not be bound by any such statements or representations.

This warranty may not be altered or amended except by means of a written document signed by both ourselves and yourself.

UNDER NO CIRCUMSTANCES WILL WE BE LIABLE OR OBLIGATED FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR ANY OTHER DAMAGES OF ANY KIND WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOST SALES, LOSS OF GOODWILL, STOPPAGE OF WORK, OR IMPAIRMENT OF ASSETS), WHETHER FORESEEABLE OR UNFORSEEABLE, ARISING OUT OF BREACH OR FAILURE OF EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, FRAUD, MISREPRESENTATION, NEGLIGENCE, STRICT LIABILITY IN TORT OR OTHERWISE, EXCEPT AND ONLY TO THE EXTENT THIS LIMITATION IS SPECIFICALLY PRECLUDED BY APPLICABLE LAW OF MANDATORY APPLICATION. OUR LIABILITY WITH RESPECT TO DEFECTIVE PRODUCTS SHALL IN NO EVENT EXCEED THE REPLACEMENT OF SUCH PRODUCTS OR REFUND OF THE PURCHASE PRICE, AS DESCRIBED ABOVE.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or do not allow limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

This warranty shall only be applicable and enforceable in the United States of America and Canada.